Question 1

How can I make my candle's scent throw stronger?

Accepted Answer

To achieve the most optimal scent throw for a candle, it is highly recommended to cure the candle for a week before burning it. You can cure a candle by placing it in a dark and dry environment, avoiding sunlight and humid areas for one week.  Doing this will greatly increase the scent throw of the candle after.

Our deepest apologies that we are unable to cure the candles beforehand as we craft our candles upon orders and would not want you to wait too long to receive your candles!

Question 2

What are your Best Selling Candles?

Accepted Answer

Please kindly refer to our Best Sellers (https://www.whitepixies.com/best-sellers)page. Our Best Sellers are ranked from the top to bottom.

Question 3

What are your Best Selling Scents?

Accepted Answer

Please kindly refer to our Scents (https://www.whitepixies.com/our-scents)page. Our Best Selling scents are ranked from the top to bottom.

Question 4

Can I burn my decorative candle?

Accepted Answer

Decorative candles are designed for decorative purposes and they are able to give off a cold scent throw even if it is not lit. However, if you are intending to burn candle, please make sure to read our Candle Care (https://www.whitepixies.com/candlecare)before burning.
 
White Pixies is not responsible for any misuse of our products. We will not be liable for any injuries or loss resulting from the inappropriate use of our products. Please follow the safety instructions indicated in our

Question 5

Why are there imperfections in my candles?

Accepted Answer

Candle Appearance

Noticed imperfections on your candles such as bumpy surface, sweating, air bubbles, wet spots or frosting?

These imperfections do happen sometimes for soy wax due to temperature change in the surrounding and it is not a defect.
 
All of these symptoms are common as the soy wax that we use to make our candles is made out of 100% vegetable wax and contains no added chemicals or preservatives.

Candle Color

Color bleeding is common for some candles with more than 1 color as dyes are used to color our candles instead of pigments.

Dyes are our preferred choice instead of pigments as they do not clog the wick when burning the candle.

All of these small imperfections stated above will absolutely not affect the way your candle burns or smells and we will not be accepting any of these defects as reason for refunds/exchange.

Question 6

What wax do you use?

Accepted Answer

White Pixies candles uses 100% natural soy wax made with Soybean Oil.
 
Few benefits of natural Soy Wax:
1. Non toxic 
2. Gives off less soot with a clean burn
3. Natural and renewable resource
4. Biodegradable
5. 100% vegan

Question 7

What are the scents selection?

Accepted Answer

White Pixies uses 100% phthalate free fragrance oils.
 
For more information about our scents, please refer to our Scents (javascript:void(0))page.

Question 8

What kind of packaging do you use?

Accepted Answer

White Pixies uses a special type of die-cut kraft paper that can be expanded into a 3D honeycomb structure as an alternative to traditional bubble wrap. This paper material is sustainable, biodegradable, and recyclable.

We will also be reusing bubble wraps from our suppliers' mails in some of our orders. By doing so, we hope to reduce plastic waste & hope that you can recycle them too when you receive them in your parcels!   
 
White Pixies also uses 100% compostable mailers to mail our products.
 
To find out more about our packaging, head to our Packaging page here.(javascript:void(0))

Question 9

Can I customize my candle?

Accepted Answer

Yes you can! Please visit our Custom Candles (https://www.whitepixies.com/customcandles)page for more details.

FREE SG DELIVERY ABOVE $60 SPENDING

FREQUENTLY ASKED QUESTIONS

Can't find the answer to your question? Feel free to contact us.