Mooncake Candle

We will not accept any Exchanges/Refunds if there is any misuse resulting from the user's failure to follow the Candle Care instructions.

 

 

Damaged Product

In rare occasions that a product is damaged during the shipping process, please drop us an email at whitepixiesco@gmail.com with the order number and a photo of the item received, within 7 working days of receiving the order, in order to qualify for an exchange.

Requests for exchange made after the 7 working days window will not qualify hence we seek your kind understanding to check all products upon receiving the order.

Upon confirming, we will provide instructions for you to mail the wrong or damaged item back to us. Please make sure that the product is returned back in its original condition together with all the original packaging. 

After receiving the product, we will proceed to mail the replacement item out and reimburse your postage fees. If the particular product is no longer in stock, we will inform you of the restock date and you can choose to either wait or opt for a refund.

 

​Candle Appearance

Noticed imperfections on your candles such as bumpy surface, sweating, air bubbles, discoloration, wet spots or frosting?

 

These imperfections do happen sometimes for soy wax due to temperature change in the surrounding and it is not a defect.
 

All of these symptoms are common as the soy wax that we use to make our candles is made out of 100% vegetable wax and contains no added chemicals or preservatives.

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​Candle Color

​Color bleeding is common for some candles with more than 1 color as dyes are used to color our candles instead of pigments.

 

Dyes are our preferred choice instead of pigments as they do not clog the wick when burning the candle.

 

All of these small imperfections stated above will absolutely not affect the way your candle burns or smells and we will not be accepting any of these defects as reason for return/exchange.

 

 

Refund 

We regret to inform that we are unable to allow refunds due to the nature of our product. 

White Pixies is not responsible for any misuse of our products. Please follow the Candle Care page's safety instructions to prevent any accidents from happening.
 
White Pixies will not be liable for any injuries or loss resulting from the inappropriate use of our products. 

Please read through our Store Policies before placing your order.
Kindly take note that through the purchase of our candles, you are acknowledging our Store Policies.

Requests for candles to be delivered by/on a certain date is on a best effort basis under Standard Local Delivery.

 

 

 

We are unable to fully guarantee the delivery date as there might be unforeseen delays on the courier's side.

 

 

 

For urgent and important orders, please opt for Express Delivery.

 

 

 

A shipping confirmation email with a tracking link will be sent once parcel is ready to be shipped. Please ensure that you have given us the correct email, contact number and shipping address. We will not be responsible for any additional costs incurred should there be any failed delivery attempts by our courier.

 

 

 

 

 

Standard Delivery (Singapore)

 

Standard local doorstep delivery is charged at SGD$5 for every order placed.

Complimentary local delivery is provided with a minimum spending of SGD$60.

 

Orders will usually take 3-7 working days to reach you from date of order. As White Pixies candles are handcrafted and made upon order, we seek your kind understanding and patience for the waiting time.

 

 

 

Express Delivery (Singapore)

 

Express Doorstep delivery is charged at SGD$15 for every order placed.

 

For customers who need their orders urgently, please opt for Express Delivery and your order will be packed and delivered within 3 working days.

 

 

 

International Shipping (Worldwide)

 

International delivery with tracking number is provided at an additional cost and it will be calculated during checkout according to the weight of your order.

 

Please take note that our Preserved Flowers Candle Series is not available for International Shipping due to its fragile nature.

 

If your country is missing, please drop us an email at whitepixiesco@gmail.com with your country and postal code.

 

All orders placed will be packed and dispatched within 1 week. Delivery will usually take 2-4 weeks to reach depending on the country's custom clearance. As White Pixies candles are handcrafted and made upon order, we seek your understanding and patience for the waiting time.